Frequently Asked Questions

What does Ellery & Vale offer?

Our womenswear collection includes tailoring, shirts, knitwear, dresses and skirts. Check each product page for the options currently available.

How do I choose my size?

Start with our Size Guide and the information on the individual product page. Size labels are not a guarantee of identical measurements across styles. If you need measurements that are not listed, contact us before ordering.

Which currency and payment methods can I use?

Store prices are in US dollars (USD). The payment methods available for your order are shown at checkout. Any applicable taxes or other charges collected by us are displayed before you place the order.

How much is shipping?

Standard Shipping is free, with no minimum purchase, for destinations available at checkout. Estimated transit is 5–8 business days after dispatch. Transit time is separate from order preparation and is an estimate, not a guaranteed delivery date. See our Shipping Policy.

Do you ship internationally?

Availability depends on the destination and the delivery options shown at checkout. If checkout does not accept your address, contact us before ordering. Import duties or other destination charges may apply; see the shipping policy for details.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We can change or cancel an order only if preparation or dispatch can still be stopped. Once it has shipped, the return process applies.

Can I return an item?

You may request a return within 30 days after delivery. Preference and size returns must meet the item-condition requirements in our Return & Refund Policy. Return shipping is paid by the customer for preference or sizing; we cover the return cost for a confirmed defect, incorrect item or other error on our part. There is no restocking fee.

When will I receive my refund?

We aim to inspect an authorized return within three business days of receipt and initiate an approved refund within five business days after approval. Your bank or payment provider controls when the credit appears.

What if an item arrives damaged or incorrect?

Contact us with your order number and a description of the issue. Where practical, include clear photographs of the item and packaging. We will review the issue and arrange an appropriate remedy; your applicable statutory rights remain unchanged.